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Programs & Courses > IT – Help Desk Support Specialist

IT – Help Desk Support Specialist

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Learning Options Pathways Additional Info

The IT Help Desk Support Specialist program prepares students to interact with PC users by providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and ensure that all issues are dealt with effectively. This program will prepare students for the CompTia ITF+ Certification.

Tuition
& Potential Earnings

Estimated Tuition Cost

$5,162

Paying For College

Median Wage

$56,900

Based on Lightcast Occupational Employment Statistics

Academic Plan

  • IT Exploration
  • Hardware Fundamentals: PC Components & Assembly
  • Hardware Fundamentals: Mobile Devices
  • OS Fundamentals: Microsoft Windows
  • OS Fundamentals: Linux & MacOS Essentials
  • Software Fundamentals: Introduction to Microsoft Office
  • Software Fundamentals: PC Applications
  • Network Fundamentals: Introduction to Networking
  • Network Fundamentals: Routing & Switching
  • IT Service Desk: Exploration & Overview
  • IT Service Desk: Processes & Procedures
  • Customer Service: Exploration & Overview
  • Customer Service: Soft Skills
  • English Composition 1
For course credits and descriptions, visit the Blackhawk Catalog.

  • Enterprise Fundamentals: Windows Server
  • Enterprise Fundamentals: Information Assurance
  • Enterprise Fundamentals: Domains & Active Directory
  • Scripting & Programming Basics
  • Database Fundamentals: Microsoft SQL
  • Troubleshooting: Hardware & Mobile Devices
  • Troubleshooting: OS & Software
  • Troubleshooting: LAN & WAN Connectivity
  • Project Management: Introduction & Overview
  • Cybersecurity: Introduction & Overview
  • Virtualization: Introduction & Overview
  • Information Technology Career Preparation
  • IT Service Support Internship
  • Mathematical Reasoning
For course credits and descriptions, visit the Blackhawk Catalog.

Flexible Learning Options

Many courses at Blackhawk are offered in one or more of these formats:

  • In-Person
  • Live Online (synchronous)
  • Online Anytime (asynchronous)
  • FlexLab (in-person when it fits your schedule)

For some courses, we offer a MyEdChoice option, allowing you to choose how to attend each class session. You can switch between online and in-person formats from week to week or even day to day, depending on your needs and schedule. More Information

In Person
MyEdChoice
Hybrid
FlexLab

Get Credit For Your Experience!

Have you acquired relevant education or work experience? You might qualify for credits based on your prior learning.

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Start Your Journey to Success Today

Get in touch with an advisor to discuss program details, curriculum, credit transfer options, and financial aid opportunities.

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Additional Program Information

Upon successful completion of this program, you will be able to:

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
IT – Help Desk Support Specialist

Highlights

Technical Diploma

33 Credits

Beloit-Janesville Campus

6004 S. County Road G, Janesville, WI 53547

Potential Careers

Desktop Support Specialist

Help Desk Support Specialist

Help Desk Technician Tier 1

Career Pathways

A Career Pathway is a step-by-step plan designed to lead you to career success and advancement.

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University Transfer

Earning a bachelor’s degree has never been more convenient and affordable! We offer a variety of options for students who want to achieve a four-year degree.

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