Skip to content
MyBTC Apply
Programs & Courses > IT – Technical Support Specialist

IT – Technical Support Specialist

This page:
Learning Options Pathways Additional Info

Graduates of the IT – Technical Support Specialist program support systems and their users in both stand-alone and LAN/WAN environments. People working successfully in this field are highly adaptive and able to work on multiple tasks simultaneously. They manage their time well and are highly organized. Major skill areas in the program include end-user support and training; installing, configuring, upgrading hardware and software; and network implementation and maintenance. This program will prepare students for the MCP, A+, and ITF+ certifications.

Tuition
& Potential Earnings

Estimated Tuition Cost

$9,855

Paying For College

Median Wage

$79,500

Based on Lightcast Occupational Employment Statistics

Academic Plan

  • IT Exploration
  • Hardware Fundamentals: PC Components & Assembly
  • Hardware Fundamentals: Mobile Devices
  • OS Fundamentals: Microsoft Windows
  • OS Fundamentals: Linux & MacOS Essentials
  • Software Fundamentals: Introduction to Microsoft Office
  • Software Fundamentals: PC Applications
  • Network Fundamentals: Introduction to Networking
  • Network Fundamentals: Routing & Switching
  • IT Service Desk: Exploration & Overview
  • IT Service Desk: Processes & Procedures
  • Customer Service: Exploration & Overview
  • Customer Service: Soft Skills
  • English Composition 1
For course credits and descriptions, visit the Blackhawk Catalog.

  • Enterprise Fundamentals: Windows Server
  • Enterprise Fundamentals: Information Assurance
  • Enterprise Fundamentals: Domains & Active Directory
  • Scripting & Programming Basics
  • Database Fundamentals: Microsoft SQL
  • Troubleshooting: Hardware & Mobile Devices
  • Troubleshooting: OS & Software
  • Troubleshooting: LAN & WAN Connectivity
  • Project Management: Introduction & Overview
  • Cybersecurity: Introduction & Overview
  • Virtualization: Introduction & Overview
  • Disaster Recovery: Introduction & Overview
  • Information Technology Career Preparation
  • Mathematical Reasoning
For course credits and descriptions, visit the Blackhawk Catalog.

  • Advanced LAN/WAN: Firewall Overview & Exploration
  • Advanced LAN/WAN: Firewall Configuration
  • Advanced LAN/WAN: Wireless Solutions
  • Enterprise Fundamentals: Scripting & Automation
  • Enterprise Fundamentals: Storage
  • Enterprise Fundamentals: Hybrid Domains & Azure
  • Virtualization: VMWare Foundations
  • Virtualization: Hyper-V Foundations
  • Disaster Recovery: Solutions & Implementation
  • Speech
  • Introduction to Psychology
For course credits and descriptions, visit the Blackhawk Catalog.

  • Software Fundamentals: Advanced Microsoft Office
  • Software Fundamentals: Microsoft Visio
  • IT Service Desk: Technical Reporting
  • IT Service Desk: Managing A Service Desk
  • Customer Sevice: End User Training
  • Project Management: Managing & Assessing
  • IT Programs Portfolio
  • IT Service Support Internship
  • IT Technical Support Specialist Capstone
  • Introduction to Sociology
For course credits and descriptions, visit the Blackhawk Catalog.

Flexible Learning Options

Many courses at Blackhawk are offered in one or more of these formats:

  • In-Person
  • Live Online (synchronous)
  • Online Anytime (asynchronous)
  • FlexLab (in-person when it fits your schedule)

For some courses, we offer a MyEdChoice option, allowing you to choose how to attend each class session. You can switch between online and in-person formats from week to week or even day to day, depending on your needs and schedule. More Information

In Person
MyEdChoice
Hybrid
FlexLab

Get Credit For Your Experience!

Have you acquired relevant education or work experience? You might qualify for credits based on your prior learning.

Learn More

Start Your Journey to Success Today

Get in touch with an advisor to discuss program details, curriculum, credit transfer options, and financial aid opportunities.

Apply Today Connect to an advisor

Additional Program Information

Upon successful completion of this program, you will be able to:

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems
  • Demonstrate customer service skills as an IT professional
IT - Technical Support Specialist

Highlights

Associate Degree

63 Credits

Beloit-Janesville Campus

6004 S. County Road G, Janesville, WI 53547

Potential Careers

Desktop Support Specialist

Technical Support Specialist

Network Support Specialist

Career Pathways

A Career Pathway is a step-by-step plan designed to lead you to career success and advancement.

1
2
3